Privacy policy

Last updated: January 2026

CANWIL Finance ("we", "us", "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected by CANWIL Finance through our website, services, communications, and interactions with clients, prospective clients, and third parties.


1. About CANWIL Finance

CANWIL Finance is an Australian mortgage broking business that provides credit assistance and related financial services to individuals and businesses.


2. Personal Information We Collect

The types of personal information we may collect include, but are not limited to:

  • Full name, date of birth, and contact details (address, phone number, email address)

  • Identification documents (such as driver’s licence or passport details, where required)

  • Employment and income details

  • Financial information, including assets, liabilities, expenses, credit history, and banking details

  • Tax File Number (TFN) information (only where required by law)

  • Information about your loan requirements and objectives

  • Information collected through our website, including IP address and usage data


3. How We Collect Personal Information

We collect personal information in a number of ways, including:

  • Directly from you (in person, over the phone, by email, or through online forms)

  • Through our website and digital platforms

  • From third parties with your consent, such as lenders, credit reporting bodies, employers, accountants, or referrers

  • From publicly available sources where permitted by law


4. Why We Collect and Use Your Information

We collect, hold, and use your personal information for purposes including:

  • Providing mortgage broking and credit assistance services

  • Assessing your financial situation and loan eligibility

  • Submitting loan applications to lenders on your behalf

  • Communicating with you regarding your enquiries, applications, and ongoing services

  • Meeting our legal, regulatory, and compliance obligations

  • Improving our services and customer experience

  • Marketing our services (where permitted by law and with your consent where required)


5. Disclosure of Personal Information

We may disclose your personal information to:

  • Banks, lenders, and other credit providers

  • Aggregators and mortgage management systems

  • Credit reporting bodies

  • Service providers who assist us in operating our business (such as IT providers, accountants, compliance providers, and legal advisers)

  • Government agencies, regulators, or law enforcement bodies where required or authorised by law

We only disclose personal information where it is necessary for the purposes outlined in this policy or required by law.


6. Credit Information

Where applicable, we may collect and disclose credit information and credit eligibility information in accordance with the Privacy Act. This may include obtaining credit reports from credit reporting bodies to assist with assessing your loan application.


7. Overseas Disclosure

In some circumstances, your personal information may be disclosed to overseas recipients, such as cloud-based service providers or software platforms. Where this occurs, we take reasonable steps to ensure overseas recipients comply with privacy obligations equivalent to Australian privacy laws.


8. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

  • Secure electronic storage systems

  • Restricted access to personal information

  • Use of passwords, encryption, and secure servers

When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.


9. Access and Correction

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, or misleading. Requests can be made using the contact details below. We may need to verify your identity before processing your request.


10. Complaints

If you believe we have breached your privacy or the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).


11. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyse website traffic. You can adjust your browser settings to refuse cookies, however this may affect website functionality.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.


13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

CANWIL Finance
Email: Candice@canwilfinance.com
Phone: 0452185414